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Privacy Policy

Effective date: 11/03/2022


Welcome to LG Holistic Therapies – Where there is life, there is hope.

LG Holistic Therapies (“us”, “we”, or “our”) takes your privacy and the protection of your personal information seriously and will only use your personal information in accordance with this policy and applicable laws.

This Privacy Policy applies (and governs the visit or use) to our website, (hereinafter referred to as our “Service”).

This Privacy Policy explains how your personal information is collected, stored, used and disclosed by LG Holistic Therapies. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

Our Terms and Conditions govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).


Cookie: Small amount of data generated by a website and saved by your web browser. It is used to identify your browser type, provide analytics and remember information about you, such as your language preference or login information.

Data Controller: A natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Provider): Any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject: Any living individual who is the subject of Personal Data.

Data User: The individual using or accessing our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Personal Data: Any information that directly, indirectly or in connection with other information (including a personal identification number) allows the identification or identifiability of a natural person.

Usage Data: Data collected automatically either generated by the use of our Service or from the Service infrastructure itself (for example, the duration of a page visit).

Service: Refers to the website ( operated by LG Holistic Therapies.

Information Collection & Use

We collect several different types of information from you when you visit our Service, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form. This information is collected for various purposes to provide and improve our Service.

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

1. First name and last name
2. Username and password
3. Email address
4. Phone number
5. Address, Country, State, Province, City, Postal / Zip Code
6. Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or contacting us:

Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access our Service by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time you spent on those pages, unique device identifiers and other diagnostic data.

When you access our Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Location Data
We may use and store information about your location if you give us permission to do so. We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable your location services when you use our Service at any time through your device settings.

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are small pieces of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service correctly or at all.

Examples of Cookies we use:
1. Session Cookies: We use Session Cookies to operate our Service.
2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings (e.g. language preference and products viewed).
3. Security Cookies: We use Security Cookies for security purposes.
4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

When visitors leave comments on the website, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Use of Data

LG Holistic Therapies uses the collected data for various purposes, including to:

1. Provide, improve and maintain our Service;
2. Notify you about changes to our Service;
3. Allow you to participate in interactive features of our Service when you choose to do so;
4. Provide customer support;
5. Gather analysis or valuable information so that we can improve our Service;
6. Monitor and analyse the usage of our Service;
7. Detect, prevent and address technical issues;
8. Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
9. Provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
10. Provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
11. In any other way we may describe when you provide the information;
12. Fulfil any other purpose for which you provide it and with your consent.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. LG Holistic Therapies will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other personal information.

Disclosure of Data

We may disclose your personal information in the good faith belief that such action is necessary:

1. To our contractors, service providers, and other third parties we use to support our business;
2. To fulfill the purpose for which you provide it;
3. For any other purpose disclosed by us when you provide the information;
4. With your consent in any other cases;
5. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of LG Holistic Therapies, our customers, or others;
6. To comply with legal obligation or in response to valid requests by public authorities (e.g. a court or a government agency);
7. For the purpose of including your company’s logo and other relevant content on our website.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide a Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third party Service Providers to monitor and analyse the use of our Service.

CI/CD Tools

We may use third-party Service Providers to automate the development process of our Service.

Behavioural Remarketing

We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site.

We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


We may provide paid products and/or services within our Service. In that case, we use TradeSafe Escrow as a third party services for payment processing.

We will not store or collect your payment card details. That information is provided directly to our third party payment processors (TradeSafe Escrow) whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

TradeSafe Escrow – Privacy Policy


We may provide shipping services within our Service. In that case, we use The Courier Guy as a third-party service to ship your order. When processing shipments, some of your personal data will be passed to them to facilitate the entire shipping process. Their use of your personal information is governed by their own Privacy Policy.

The Courier Guy – Privacy Policy

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Changes to this Privacy Policy are effective when they are posted on this page.

We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or any of the services provided by LG Holistic Therapies, please do not hesitate to contact us.

Landline: +27 21 180 3660
Phone: +27 84 446 1500
Website contact us form